The original commitment
Create an emergency-response transformation team to improve 911.
Documented: 2023 campaign; documented 27 June 2023. Contemporaneous post-election roundup; exact announcement date not established.
CityNews: 2023 campaign commitments: contemporaneous roundup ↗
What would count as delivery?
Verify the named team and its work; separately track answer and emergency-response times.
Delivered — but when?
2023 campaign deadline: No specific completion deadline established in the reviewed 2023 campaign record.
Actual milestone: Full milestone delivery not established. See the record for partial actions.
Late against the campaign deadline? Not assessable from the reviewed campaign deadline evidence.
Project schedule comparison: No comparable project deadline assessment established in this review.
CityNews: 2023 campaign commitments: contemporaneous roundup ↗
What the record shows
Police reported average 911 answer time of six seconds in June 2026, compared with 57 seconds in June 2025; the daily standard was met on 17 of 30 days.
Toronto Police Service: Police board remarks: June 2026 911 answering performance ↗
Action ≠ outcome
Answering a call is different from dispatching or arriving at an emergency. The improvement cannot be attributed solely to the mayor or to an unverified team.
Qualifications & shared responsibility
Toronto Police Service, its board, dispatch staff and technology changes all matter. Published terms, membership or a final report would be needed to verify the specific organisational pledge.
Sources for this record
- News
2023 campaign commitments: contemporaneous roundup ↗CityNews · 2023-06-27 · Checked 21 October 2026 - Primary
Police board remarks: June 2026 911 answering performance ↗Toronto Police Service · 2026-07-23 · Checked 21 October 2026